Refund Policy

CFXMarket.gg sells digital goods that are delivered instantly and freelance services that are performed to order. This Refund Policy explains when a refund may be available and how to request one. It applies alongside our Terms of Service.

1. Digital Goods Are Generally Final

Because products such as scripts, assets, vehicles, MLOs, and EUP are delivered immediately and can be downloaded and used right away, all sales of digital goods are generally final. By completing a purchase you acknowledge that you are receiving immediate access to the content and that a change of mind is not, on its own, grounds for a refund.

2. When You May Be Eligible

We will review refund requests in good faith. A refund may be granted when:

• The product is broken — it does not run, install, or function as described, and the seller is unable or unwilling to provide a fix in a reasonable time.
• The product is not as described — it materially differs from its listing, screenshots, or stated features.
• Duplicate or accidental charge — you were charged more than once for the same item, or a clear billing error occurred.
• Non-delivery — you were charged but did not receive access to the content.

3. When Refunds Are Not Available

• You changed your mind, no longer need the product, or bought it by mistake.
• The product works as described but lacks a feature you assumed it had.
• You lack the technical knowledge to install or configure the product.
• You have already downloaded, used, or redistributed the files in violation of the license.
• The request is made an unreasonable time after purchase.

4. Jobs & Freelance Services

Payments for freelance jobs are handled separately from product sales and may be held in escrow. Where escrow applies, funds are released according to the agreed milestones or deliverables. Disputes over freelance work are resolved through our support process; the outcome depends on what was agreed between the client and the freelancer and the deliverables provided.

5. How to Request a Refund

To request a refund, open a support ticket and include:

• Your order or purchase reference.
• The product or job in question.
• A clear description of the problem, with screenshots or error logs if relevant.
• Any steps you have already taken with the seller to resolve it.

We generally ask that you contact the seller first, since many issues are quickly resolved with an update or quick fix. If that does not work, open a support ticket and our team will review your case. Approved refunds are returned to your original payment method and may take several business days to appear, depending on your payment provider.

6. Chargebacks

Please contact us before initiating a chargeback with your bank or card issuer. Filing a chargeback without first attempting to resolve the issue may result in account suspension while the dispute is investigated.

7. Contact

Questions about a purchase or refund? Reach out through our support tickets or the Help & Support center.

This document is a template and not legal advice. Replace it with a policy reviewed by qualified counsel before launch.